How can we help you?
Where is my order?
Once your order is placed, we will be preparing your order. It'll usually be with you within 1-2 working days. We deliver everyday, except Sundays and holidays. We also offer same-day delivery for orders made before 12NN.
To see your order status, log in to your account and go to Account Dashboard/My orders.
If you have any questions or issues, get in touch and our Ploom care team will be happy to help.
If you need more help, you can also have a look at our delivery FAQ.
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If you need more help, you can also have a look at our Delivery page.
Are you over 18 and a smoker or vaper?
To enter our website and discover more about Ploom, please confirm that you are over 18 and a smoker or vaper.
GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.