How can we help you?
How long is my warranty?
Your warranty is valid for one (1) year, starting from when you receive your Ploom X Advanced device.
For additional peace of mind, you can get an extended 6-month warranty for FREE when you register your device.
If you have any issues with your Ploom X Advanced, get in touch and our Ploom Care Team will be able to help.
Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only. For more information, please visit our Terms of Use page.
Are you over 18 and a smoker or vaper?
To enter our website and discover more about Ploom, please confirm that you are over 18 and a smoker or vaper.
GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.