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If a stick breaks and gets stuck, how do I get it out?
If a part of your tobacco stick gets stuck in the heating chamber, here's what to do:
Turn your Ploom X Advanced device off and wait for it to cool down. Once it has cooled, grab a pair of non-metallic tweezers and take the stick out. It's really important that you use non-metallic tweezers as using metal could be dangerous. Make sure you remove the stick as carefully as possible, so you don't scratch or damage the inside of the heating chamber.
Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only. For more information, please visit our Terms of Use page.
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GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.