How can we help you?
How do I get in touch with the Ploom Care Team?
If you're having problems with your Ploom products or Mevius tobacco sticks, our Ploom Care Team is here to help. Get in touch and we'll do our best to get the problem sorted out as quickly as possible.
You can reach our Ploom Care Team using the details below:
Phone: #7246-8584
Email: [email protected]
or
Live Chat: Click on the Live Chat icon in the bottom right corner of the screen
Our Ploom Care Team is available 24/7.
Do not hesitate to contact us.
Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only. For more information, please visit our Terms of Use page.
Are you over 18 and a smoker or vaper?
To enter our website and discover more about Ploom, please confirm that you are over 18 and a smoker or vaper.
GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.