How can we help you?
My Ploom X Advanced isn't working. What should I do?
Here are a few tips to help troubleshoot your Ploom X Advanced device:
1. First, check the battery level. If it's low, plug your Ploom X Advanced device in to charge.
2. Reset your Ploom X Advanced. To do this, close the cover and remove the front panel. Press and hold the small button with a thin, blunt object until your device vibrates and then replace the front panel. If you're not sure how, watch our video.
3. If a reset didn't solve your problem, get in touch with our Ploom Care Team by calling us on #7246-8584 or contact us via our online form.
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GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.