How can we help you?
If I cancel my order, will you refund me?
If you cancel your order and we haven't sent out your Ploom X Advanced yet, we'll refund you straight away.
If we've already sent out your Ploom X Advanced, we'll refund you as soon as we receive your return - usually within 2 days. Your refund will go to the payment method you used when you placed your order.
Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only. For more information, please visit our Terms of Use page.
Are you over 18 and a smoker or vaper?
To enter our website and discover more about Ploom, please confirm that you are over 18 and a smoker or vaper.
GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.