How can we help you?
How do I claim against my warranty?
To make a warranty claim, get in touch and our Ploom Care Team will be happy to help. You can also head over to a Ploom Store [Insert link to list of Ploom stores] to make a claim in person.
We'll run a few tests to see what the problem is and figure out if we can fix your Ploom X Advanced.
Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only. For more information, please visit our Terms of Use page.
Are you over 18 and a smoker or vaper?
To enter our website and discover more about Ploom, please confirm that you are over 18 and a smoker or vaper.
GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.