How can we help you?
What is covered by my warranty?
The warranty covers Ploom devices with factory or manufacturing defects. We can replace your device within one year from purchase.
To make a warranty claim, get in touch and our Ploom Care team will be happy to help.
Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only. For more information, please visit our Terms of Use page.
Are you over 18 and a smoker or vaper?
To enter our website and discover more about Ploom, please confirm that you are over 18 and a smoker or vaper.
GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.