help and support

Ploom Care: With you all the way

For quick fixes and simple answers, explore these video demonstrations and FAQs. If you prefer the human touch, contact us any time for expert assistance and help.

Your device, made easy

Get to know your Ploom AURA device with these quick how-to videos.

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Get the Most out of your Device

Ready to enjoy your first Ploom session? Let's go! Using your Ploom AURA is as effortless as watching this short video.

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Personalize your Ploom

Small switch, big impact. See how easy it is to switch up your front panel in seconds.

Your questions answered

Need to know more? Ask us anything!

For support, tips, and guidance, Ploom Care is here for you all the way. Call or chat with us during office hours, or check out our free resources any time.


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